Payments
You represent and warrant that if you are purchasing something from us, (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you ill still pay the incurred charges, including any surcharge we may incur due to the dishonored payment.
Shipping
All items are shipped by IL postal service. After payment is clear, your Mantor product will be manufactured and expedited within 2 to 14 days. We normally dispatch the items within a week or less. You will receive a tracking nr by mail once the package is ready to be expedited. Priority Shipping: The Mantor’s recommended shipping method. You get a tracking Nr and can track your item anytime. This service is available only to a selected countries. Content is insured and in the case of a lost package, a new package will be sent ASAP. Delivery time door to door changes from country to country and is as follows: USA: expect the items to arrive within 14 days. Canada: 21 days Europe and the UK: Entry to the destination country within a week, then it depends how quickly your customs service operates. Please make sure to track your item with your national postal service. Australia & New Zealand: 28 days Asia: 21 days. Economy Shipping: Normal delivery time is up to 28 business days, content is non-insured. In the case of a lost package no new items will be sent. You can still contact us and we’ll do our best to help. Your Mantor Product is packed in a sealed nylon, very discreet. There’s no mentioning of the product’s purpose. Registered Air Mail: Available for all the other countries who don’t have the option for a priority shipping. Arrival time is between 2-5 weeks. Tracking is availabe with our postal service until it arrives to the destination country, from there tracking is with your National postal service. All items benefit from the Mantor’s insurance protection – In case of a lost item we will send you a new package. Your confidence and peace of mind are important for us.
Returns and Exchange
You may return your items for a full refund within 30 days of delivery (the moment you have received the items). In case you had to pay custom taxes or any other related payment in order to receive your item, these are not included in the refund. You will get a refund only for the payment sent to Mantor Restorer. If you would like to make a return you must contact us by email and submit a request. Returns will be made by your national postal company, by the standard shipping method. Once we receive the item we will refund the full amount + the shipping fee paid by you.
This return policy is valid only for cases when the customer can’t or is not interested in using the Mantor. It is NOT valid for the exchange of parts from the Mantor device. For example, if one has chosen the wrong pusher size, then he can’t return the device and get a new one with the correct size. However, If you receive a damaged item in shipment, the damaged product will be replaced, on inspection and validation from us after determining whether the product constitutes a damaged product.
Returns will not be accepted on items that are:
Returned more then 30 days after delivery
Returned without notification.
Order Cancellation: Canceling your order is possible as long as it hasn’t been collected by our post. You will get a full refund minus the transaction fees.
Indemnification
You agree to indemnify, defend, and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates free from any liability, loss, claim, and expense, including reasonable attorney’s fees, related to your violation of these Terms and Conditions or use of our Website or Services.